Dear pilot friends,
Even if you accidentally damage the product due to your own reasons, we can still provide you with a discount code for a repurchase. Please contact our customer service for assistance.
If the issue is due to our fault and within the warranty period, we can offer a free replacement for you. Similarly, if you need technical support, please don’t hesitate to reach out to us. We are more than happy to assist you. Wishing you a joyful life.
Best regards
1. Exchange and Return Conditions:
We offer a 60-day return policy, which means you have 60 days from the date you receive your order to request a return.
To be eligible for a return, the item must be in unused condition, with all original packaging, accessories, and components included. Proof of purchase (such as an order number or receipt) is required.
1.1 Product can be exchanged or returned, on condition that the packaging is in good condition. ( Import tariff and freight fees are on customer’s account)
1.2 Product can be exchanged or returned, on condition that the product received is not complied with the required one, and the packaging is in good condition.(Freight fees are on fpvcm’s account)
1.3 Product does not operate normally, and the fault is found to be with the quality upon inspection by the technician. (Freight fees are on fpvcm’s account)
Remarks: For the case of return, we will contact customer about refund within 7 working days upon the receipt of product.
When returning products to our company via mail, customers will be responsible for a shipping fee equivalent to 2% of the total order value
Please allow up to 7 business days for us to process your refund request once your return has been received and inspected.
2. Compensable Service (Freight fees are on customer’s account)
Product will experience warranty void on any of the following conditions. Any cost incurred will be on customer’s account.
1) Damage to Motor or ESC resulting from misoperation or improper propeller match.
2) Damage to MOTOR or ESC resulting from misoperation or short circuit of line and phase.
3) Damage to MOTOR or ESC resulting from user’s refit, disassembly and case-opening etc.
4) Damage to MOTOR , ESC or PROPS resulting from overloaded flight.
5) Damage to MOTOR or ESC resulting from flight in extreme weather.
6) Damage to MOTOR , ESC or PROPS resulting from misoperation as to crash or hit etc.
7) Product(s) that expire(s) the warranty period.
3. Exchange and Return Info
Warehouse Manager: Mia Wu
Email：fpv@fpvcm.com
WhatsApp：+86 15356503783
Address : RM D07, 8/F Kai Tak Fty Bldg, 99 King Fuk St, San Po Kong, Hong Kong